Our Refund Policy
All refund requests must be submitted via email to ashley@ashleyholmes.ca, along with any necessary supporting documentation (i.e. doctor’s note). In your email, please indicate:
- The reason for your refund request
- The name of the athlete
- The date of the session missed
- Attach the necessary supporting documentation (i.e. doctor’s note)
You will receive an email confirming receipt of the refund request and whether the refund will be granted. If a refund is granted, it will be granted the same way payment was sent within 5-7 business days.
The following reasons will be considered for a refund:
- Medical reasons (a doctor’s note must be provided); and,
- Move/relocation outside of the region.
Please note that no other reasons will be accepted and no exceptions will be made.
Requests will be considered when a minimum of 72 hours notice is provided. All refunds are subject to a $25 administration fee.
Our Adjustments/Credits Policy
Adjustments/credits will only be made when a minimum of 72 hours notice is provided. Any requests outside of this time frame will be denied. All adjustments/credits must be submitted via email to ashley@ashleyholmes.ca.
Credits will be applied to the member’s account within 3-5 business days. Credits can only be used towards eligible, future edge/speed session. Credits cannot be used towards team sessions, private groups or 1-1 private sessions.
Thank you for your cooperation!
