Refund Policy

Our Refund Policy

All refund requests must be submitted via email to, along with any necessary supporting documentation (i.e. doctor’s note). In your email, please indicate:

  1.    The reason for your refund request
  2.    The name of the athlete
  3.    The date of the session missed
  4.    Attach the necessary supporting documentation (i.e. doctor’s note)
  5.    Your preferred email address to receive the refund via e-transfer, if refund request is granted.

You will receive an email confirming receipt of the refund request and whether the refund will be granted. If a refund is granted, an e-transfer will be sent within 5-7 business days.

The following reasons will be considered for a refund:

  •    Medical reasons (a doctor’s note must be provided); and,
  •    Move/relocation outside the region.

No refunds or adjustments will be made due to holidays, schedule conflicts, or illness without a doctor’s note. Make up sessions are not available for skaters unavailable to make a session.

Thank you for your cooperation!