Refund Policy

Our Refund Policy

All refund requests must be submitted via email to, along with any necessary supporting documentation (i.e. doctor’s note). In your email, please indicate:

  1. The reason for your refund request
  2. The name of the athlete
  3. The date of the session missed
  4. Attach the necessary supporting documentation (i.e. doctor’s note)

You will receive an email confirming receipt of the refund request and whether the refund will be granted. If a refund is granted, it will be granted the same way payment was sent within 5-7 business days.

The following reasons will be considered for a refund:

  • Medical reasons (a doctor’s note must be provided); and,
  • Move/relocation outside of the region.

Requests will be considered when a minimum of 72 hours notice is provided. All refunds are subject to a $10 administration fee.

Our Adjustments/Credits Policy

Adjustments/credits will only be made when a minimum of 72 hours notice is provided. Any requests outside of this time frame will be denied. All adjustments/credits must be submitted via email to

Credits will be applied to the member’s account within 3-5 business days.

Thank you for your cooperation!