CREDIT / REFUND POLICY
ADJUSTMENTS & ACCOUNT CREDITS
Adjustments or account credits will only be provided when a minimum of 72 hours’ written notice is received. Requests received with less than 72 hours’ notice are not eligible for a credit or adjustment.
Approved credits will be applied directly to the member’s AH Training account within approximately 3–5 business days and may be used toward eligible future AH Training programming.
All account credits are final. Credits have no cash value, are non-refundable, and cannot be converted to a monetary refund or returned to the original method of payment once issued.
Credits are non-transferable between families and cannot be applied toward team sessions, private groups, or 1-on-1 private sessions.
REFUNDS
Refunds are only considered in exceptional circumstances and must be requested in writing by email to ashley@ashleyholmes.ca.
Please include:
- The reason for the refund request
- Athlete’s name
- Session or program affected
- Supporting documentation, where applicable
Refunds may be considered for:
- Medical reasons that prevent the athlete from participating. Supporting medical documentation may be required.
- Permanent relocation outside the Ottawa region.
Choosing to discontinue hockey or ringette, changes to a player’s team or hockey schedule, scheduling conflicts, or simply no longer wishing to participate are not grounds for a refund.
Approved refunds will be returned to the original method of payment, where possible, and may take approximately 5–7 business days to process.
All approved refunds are subject to a $35 administration fee per refund request/account, regardless of the number of registrations included in the request.
AH TRAINING CANCELLATIONS
If AH Training cancels a session, participants will be offered a replacement/rescheduled session or an AH Training account credit, as applicable.
If AH Training is unable to provide a replacement session or account credit, a refund may be issued to the original method of payment.
The $35 administration fee does not apply to refunds resulting from a cancellation initiated by AH Training.
IMPORTANT
Submitting a credit or refund request does not guarantee approval. All requests are reviewed in accordance with this policy.
By registering for AH Training programming, participants acknowledge and agree to the terms of this Credit / Refund Policy.
Thank you for your cooperation!
